Shipping & Returns
Shipping Policy
1. Shipping Methods:
At Pleedex, we utilize reliable shipping carriers to ensure your chairs are delivered safely and efficiently. We offer standard shipping for most orders, with expedited shipping options available for those who need their chairs sooner.
​
2. Shipping Destinations:
We currently ship within the United States, including all 50 states. Unfortunately, we do not offer international shipping at this time.
​
3. Shipping Costs:
Shipping costs are calculated based on various factors, including the size and weight of your order, as well as your shipping address. You can view the estimated shipping costs during the checkout process before completing your purchase.
​
4. Processing Time:
Once your order is placed, please allow for a processing time of 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to get your order ready for shipment as quickly as possible.
​
5. Shipping Timeframes:
The delivery timeframe for your order depends on your location and the shipping method selected. Generally, standard shipping within the contiguous United States takes approximately 3-7 business days, while expedited shipping may arrive sooner. Please note that shipping times may vary for deliveries to Alaska, Hawaii, and remote areas.
​
6. Order Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimate its arrival date.
​
7. Delivery Process:
Our shipping partners will deliver your chairs to the shipping address provided during checkout. If you are unavailable to receive the delivery, the carrier may leave a delivery notification with instructions on how to reschedule or retrieve your package.
​
8. Shipping Updates:
We understand the importance of staying informed about your order's status. Throughout the shipping process, we will provide updates via email, including confirmation of shipment and any relevant tracking information.
​
9. Shipping Restrictions:
Some remote areas may have limited shipping options or additional surcharges. Additionally, certain oversized items may require special handling and may not be eligible for expedited shipping. Please contact our customer service team for assistance if you have any concerns about shipping to your location.
​
10. Shipping Damage or Issues:
In the rare event that your chairs arrive damaged or there are any issues with your shipment, please contact our customer service team immediately. We will work quickly to resolve the issue and ensure you receive the quality products you deserve.
If you have any further questions regarding our shipping policy, feel free to reach out to our customer service team. We're here to help make your shopping experience with Zehbu as smooth and enjoyable as possible!
​
We are dedicated to delivering your orders in a timely manner and ensuring that they are well-packaged to prevent any damage during transit. Our shipping costs are competitive, and we offer various delivery options to suit your needs.
Feel free to reach out to our customer support team if you have any specific shipping inquiries. Your satisfaction is our priority.
Returns & Refund Policy
1. Returns Eligibility:
We want you to be completely satisfied with your purchase from Pleedex. If for any reason you are not satisfied with your chair, you may be eligible to return it for a refund or exchange, subject to the terms outlined in this policy.
​
2. Return Period:
You may initiate a return within 30 days from the date of delivery. Please note that returns requested outside of this timeframe may not be accepted.
​
3. Return Conditions:
To be eligible for a return, the chair must be in its original condition, unused, and in its original packaging. Any tags, labels, or accessories must also be intact and included with the return.
​
4. Return Process:
To initiate a return, please contact our customer service team to request a return authorization (RA) number and further instructions. Returns made without an RA number may not be accepted. Once your return is authorized, you will receive instructions on how to ship the item back to us.
​
5. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and insuring the package, as we cannot guarantee that we will receive your returned item.
​
6. Refund Processing:
Upon receipt of your returned chair and verification of its eligibility, we will process your refund to the original method of payment. Please allow for 3-5 business days for the refund to reflect on your account, depending on your financial institution.
​
7. Exchanges:
If you would like to exchange your chair for a different model, color, or size, please indicate this when requesting your return authorization. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund for the returned item instead.
​
8. Non-Returnable Items:
Certain items may not be eligible for return, including final sale items, customized or personalized chairs, and clearance or discounted items. Please review the product description and specifications carefully before making your purchase.
​
9. Damaged or Defective Items:
If your chair arrives damaged or defective, please contact us immediately to report the issue. We will arrange for a replacement or refund, depending on the nature of the issue. Please provide photos and a detailed description of the damage or defect to expedite the resolution process.
​
10. Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that your shopping experience with Zehbu is a positive one.
​
We appreciate your business and strive to provide exceptional service and quality products to our valued customers. Thank you for choosing Pleedex for your chair needs!